Whether you’re working in a restaurant, or a local bar, providing a quality service to each and every customer is vital. Not only does it make them feel valued, but it also makes you stand out among your competitors and most importantly - making their visit to you memorable. There’s numerous factors that need to be accounted for in order for you to really delight guests. Discover our top three ways that you can carry out to make that visit extra special for your customer.
Making customers feel special
From the moment they step through the door, it’s important that you are central to the customer’s experience. Now we know it’s hard to provide the highest calibre of service to every single one of your guests but light touches such as a warm welcome, a personalised greeting, a “how is your day” really can go a long way. It will make your guest feel valued and will appreciate the time you’ve given them, and most importantly, will create a lasting memory of your superb.
From the dish of the day, the newest Gin or what’s on in the local area, it’s important that every team member should act like an Encyclopedia on the latest happenings. From this, they can offer guidance and advice to guests to show that they care about making their visit extra special - especially for those who may be staying in an unfamiliar area who need that little bit of guidance. It also shows that the team is passionate about the area and happy to give their time gladly to everyone.
Taking control of a bad situation
A guest with a noisy neighbour? A long wait for that meal? Or issues checking in- they’re all things that can quickly unsettle guests, especially those expecting a premium service. By being efficient and responding to any queries with immediate effect will dilute the situation as quickly as possible. Know where to offer an apology or if you need to go that extra bit further to really make up for your guests dissatisfaction, a token gift.
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